Talk about Screen Share & Voice Chat Benefits

When it comes to communication, every business needs it in the first place. Communication can be done face-to-face; however, it is not always possible because of the distance. The same holds for people who travel a lot for work. They still need to attend meetings, and here the screen share and voice chat benefit them.

Talking about the screen share feature, it is one of the best features that people can use. You can go live with other people online in no time on your PC or Mac. Further, you may be at a distant place, and your teammates will always be connected. Furthermore, screen share with voice chat form a powerful combo tool - enables presentations, video conferencing, providing remote support, and much more.

May it be a small business or large organization, the live audio chat feature has helped everyone. Let us take a look at some of the benefits of this feature.

·         Real-time online meetings

Screen share with voice chat gives the ability to perform real-time online meetings. You can share the screen with your teammates, thereby providing them verbal information using the voice chat feature. The benefit is that you save a lot of time in the meeting, and others understand the points discussed.

·         Perform video conferencing without hassles

Another benefit of live audio chat is the feature of video conferencing. The business managers can present live events for the attendees. Meanwhile, with the help of voice chat, they can ask and get their queries addressed. Furthermore, the screen-sharing tool acts as a medium for transferring documents. You can even scribble about something, and others would understand it correctly.

·         Impart online training

Business organizations that provide online training and education can use the screen sharing and voice chat feature. Using this feature, they can save a lot of money, still get a better audience to engage. During the times of the COVID-19 pandemic, many training companies have resorted to using this tool. Not only companies but schools have also adopted this tool for their teachers.

Wrap it up

With the advent of technology, we can see a convergence happening across the globe. It is a small place where we all come together and engage in knowing more information. 

Reasons Why Live Audio Chat is winning the Customer Support Race

Do you know it is the new normal! Live chat support is one of the most active ways to communicate with your customers these days. With live audio chat, you can always have a better interaction session with website visitors. Nonetheless, it helps you build long relationships with them. It has been observed that companies that deliver appropriate live chat support have a relatively higher customer satisfaction ratio.

Customer service is the backbone of any business. Well, everybody tries hard to build a strong customer base. Audio chat plays a crucial role in allowing companies to flourish these benefits. Wants to know how? Let’s face it.

Let's now discuss the various benefits that you are going to get:

•        Helps Discover Customer Issues
•          Increases Customer Satisfaction
•          Real-time Convenience for Customers
•          Increases Conversion & Sales
•         Reduces Unnecessary Expenses
•          Get Competitive advantage
•          Fast customer inquiry resolution
•          Helps to deliver a great website experience

Live audio chat has become the leading digital medium for online customers to connect with their potential service providers. Have you ever thought about what the biggest reason behind this is? It is because of the new age of internet access and its widespread availability. Generally, this service meets the preferences of new-age customers so being adopted widely by them. That is why a maximum growing number of businesses today look to gain from this particular medium of communication.

What do studies show? Let’s Dive In.

According to recent research, it is observed that the live audio chat customer support is around 17% inexpensive as compared to a phone call. Besides that this service allows your agents to do multitasking and handle two or more chats at the same time. Do you know how essential active engagement and quick support is? Well, it is seen that this has a great impact on customers as almost 35% of people usually make a purchase online after using this audio chat service. It somewhere wins their trust, if done correctly.  Always remember, a worthwhile investment in a smart business pays you back the best interest. Get Started Today!